- How does the contest work?
- I submitted my design but it's not up on the website yet?
- What design programs can I use to create and resize my artwork so I can submit it to S2S Nation?
- What's the design requirement?
- How do winning artists receive their payments?
- How much can the winning artists make?
Privacy, Shop, Payment and Ordering Information
- Is your website secure?
- What payment methods do you accept?
- How do I apply a discount or promotional code?
- How do I track my order?
- Can I reserve a shirt for purchase later using my shopping cart?
- What if I order a shirt and I want to change the order?
- Can I cancel my order?
- Can I change the community information on my S2S Nation personal account?
- Can I come buy shirts directly from your office or warehouse?
- What are my shipping options?
- How much will shipping cost me?
- Will there be customs fees applied to my overseas international order?
- Where and how are your shirts printed?
- What are your shirts made from?
- Who makes your shirts?
- Do your shirts fit like some cheap cotton novelty tee?
- Will my shirt shrink?
- What happens if all 500 shirts sell out?
- Return policy?
- Who pays for return shipping?
- How long does it take for my return to be processed?
I submitted my design but it's not up on the website yet?
Submissions must first be screened by S2S Nation before being accepted into our contest or rejected because of inappropriate content or other reasons listed in our "reasons your design might be rejected" section of our design package. This screening usually takes about 48 hours (excluding weekends and holidays). Whether your submission is either accepted or rejected, you will receive an email notification.
What design programs can I use to create and resize my artwork so I can submit it to S2S Nation?
We suggest using Adobe Illustrator or Photoshop but there are other programs like Corel that will work fine. As long as you submit your designs according to the specifications in the design package everything is all good.
How do winning artists receive their payments?
The winning artists will receive their payment through PayPal therefore you will need to have a PayPal account in order to receive your payment. If you don't have one, you can easily sign up for one at www.paypal.com.
How much could the winning artists make?
The winning artists could make up to USD2,600. Please refer to our Terms and Conditions for our prize structure.
Privacy, Shop, Payment and Ordering Information
Is your website secure?
S2S Nation takes security issues and privacy very seriously. We use the latest industry-standard SSL (secure sockets layer) encryption to protect your personal and any financial information. Please notice the small pad-lock icon in the locked position that will appear in the lower- right corner of the browser during checkout.
What payment methods do you accept?
We currently accept Visa, MasterCard, and American Express (upon request). We currently do not accept PayPal, but we may offer it as a payment option in the future.
How do I track my order?
Depending on the shipping method you chose the tracking number will be sent with your shipment conformation to the e-mail provided when you checkout. If you selected a shipping option during the checkout process that does not have tracking you will not be able to track your shipment.
If you did not complete the account creation process before you placed your order or you ordered as a guest, please refer to your order confirmation email for instructions on how to complete your S2S Nation account creation.
Can I reserve a shirt for purchase later using my shopping cart?
If you placed a shirt in your shopping cart but have not completed your checkout, the item will still be in your cart to checkout at a later date. However, if the shirt sells out in this time you will not be able to order that shirt. Placing the shirt in your shopping cart does not guarantee that shirt at a later time.
What if I order a shirt and I want to change the order?
Can I cancel my order?
Can I change the community information on my S2S Nation personal account?
Yes, no problem. Just log into your S2S Nation account and go to your profile page to change any of the information you have entered.
Can I come buy shirts directly from your office or warehouse?
Sorry all sales need to be made through the website. We do not have a store from which to buy right now. Maybe in the future, but right now, the only place to get our shirts anywhere is through our online store.
What are my shipping options?
Orders are shipped via Canada Post or UPS. We are looking to getting USPS for our US customers very soon. Please allow 3 to 4 business days for processing of orders. Also because we are making only 500 limited edition shirts per design for guys and girls, we don't know how many of each size will be ordered. Therefore as we get closer to the 500 shirts, we might have to screen some more depending on the sizes. That is why we might need the few extra days. More than likely it will be much faster than that.
Orders in Canada
Canada Post Mail (only one shirt and free recycled bag)
5-10 days in transit
No tracking, insurance, or delivery guarantee
Canada Post Expedited Parcel (one or more shirts)
1-7 days in transit
Tracking, $100 insurance per order
USPS Priority Mail (7-10 business days in transit - As we have to drive the shirts over the border and send from Washington)
UPS Standard (3-5 days in transit)
Full Tracking Service
$100 insurance per order
5-10 days in transit
UPS Priority (1 business day)
Full tracking service.
2-3 days in transit
USPS First-Class Mail International
Please note, there is NO tracking offered with this service.
USPS First-Class Mail International is not offered for orders greater than $175 or with a weight greater than 4 pounds (approx. 6-7 shirts).
USPS International Priority Mail (7-14 business days)
Full door-to-door tracking.
How much will shipping cost me?
We try to offer as many shipping options as possible. The cheapest option would be for one shirt through regular post either though Canada Post or USPS. If you want to have tracking included with your package or if you need the shirt quickly we have other options through UPS. Please see the options listed above regarding shipping options. To calculate the cost of shipping please checkout with your order through our shop. In the 3rd step of the checkout process it will give you a list of shipping options and prices depending on the order quantity and location. You can always go back and make changes after you see the shipping options and amounts.
Will there be customs fees applied to my overseas international order?
S2S Nation is not responsible for any customs fees, import duties or taxes that the customer incurs when the package enters the country. Generally, not always, in North America there are no duty fees especially with only 1 or 2 shirts sent directly to a customer; especially with the North American free trade agreement. If you are oversees it really depends on the country and the customs office. Please check with your customs office in your country.
What are your shirts made from?
Our shirts are made from 70% Bamboo form viscous and 30% Organic cotton. We only use the highest quality shirts for our prints. These shirts will be one of the most comfortable best fitting shirts you will ever wear. These shirts feel extremely soft and smooth on your skin. People you don't even know will come up to you just to touch you. Well, probably not, depends on who you are I guess, but you get the point that they are really comfy. Not only are they comfortable, bamboo/organic cotton t-shirts are hypoallergenic. Meaning, if you have sensitive skin you don't have to worry about breaking out in a large ugly rash.
Who makes your shirts?
S2S Nation is trying to build a socially responsible company that puts a high importance on providing an enjoyable cool place for our employees to work. Therefore we want to work with other companies that share these same values. This is why the company from the USA that provides our shirts uses factories that are third party audited using the BSCI (Business Social Compliance Initiative) Monitoring system, which is based on the labour standards of the International Labor Organization (ILO). Check out more info regarding the BSCI at www.bsci-eu.org.
Do your shirts fit like some cheap cotton novelty tee?
These shirts will be one of the most comfortable best fitting shirts you will ever wear. Our shirts tend to fit basically between a slim fit style and a regular t-shirt style. They are North American sizes, so if you want a slimmer fitting tighter shirt, make sure you order one size lower. A 5'11" guy that is 190 lbs. (86 kg) would order a medium if he wants the shirt to fit slim or a large if he wants the shirt to fit a bit baggier. Please make sure you check our size charts here to determine which size you are to avoid returns.
Will my shirt shrink?
All our shirts are pre-shrunk, so you don't have to worry about buying a shirt and then put it through the wash to later find out that it will now fit your little brother or sister. We suggest to wash in cold water and hang dry because they actually dry very quick, but your shirt will be fine if you throw it in the dryer and tumble dry on low heat. Bamboo fibers are so strong that you're going to have to get use to wearing these shirts for a long time.
What happens if all 500 shirts sell out?
You can avoid missing your chance to buy a design you really like by making sure you buy your shirt early after they go for sale. If all 500 shirts are sold out then you are out of luck. The only way you might be able to get one of these designs is if this design wins the best of the best competition, but the shirt will be a different color or have the designer's signature if it wins.
Please put "Return: Your Order Number" in the Subject line of the e-mail
You will be responsible for all the shipping charges to send the shirt back to us unless the product is defective or there has been a shipping error on our part. For example you are a 6' 4" male and we send you a girl's small. This of course should and most likely won't happen. If you are asking for an exchange we will send your new shirt back to you at no charge. That is why you should make sure check out our size charts and pictures before you purchase your shirt.
Who pays for return shipping?